20 Things I Learned From Outages
Now is a perfect time to panic.No matter what you may think, everyone knows it's your fault.Everyone is always losing 'thousands of dollars' during outages.When the network is down, you burn calories at an exponential rate.People who haven't worked in the last year are suddenly desperate to get busy.How many managers can you cram into your workspace?When the network is down, you'll have your answer.Manager love to take up space and offer valuable 'suggestions'.Ignoring these 'suggestions' proves you don't have what it takes for management.It also means the network might be fixed sometime soon. No matter what, payroll gets fixed first. There is no exception to this rule.The answer to all other inquires is, "Yea, I'm working on it."Time passes in two modes during outages. 'The crawl' and 'freaky lighting mode'.Freaky lighting mode is while you are troubleshooting.The crawl occurs after you think you've fixed it.More than likely, it's worse than you think.Never say 'it's fixed.' This is a sure sign you have failed.Once you send the 'all clear email', is when the second shoe will drop.For some reason you never expect that second shoe. No matter how many times you've done this.Get comfortable. You are probably going to be here for a while.
2 comments:
Sounds as if life has been a little rough lately -- upside is you got a post out of it and learned 20 things. Not to mention spend extra time with mangagers...
I could feel your tension! Hope things are better now.
I purchased some software for our business and after 4 hours of frustration, finally called tech support. It took him another half hour to figure out I had a space in my file name, which mucked up the works. I thanked him for his time and told him he was extremely patient and kind. He stumbled over a "oh okay" and hung up. Not sure anyone ever thanked him before!
Do you not get thanks you's?? If not...THANK YOU!!
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